Added value Customer Service!

It is well known that professional, direct and effective communication is the key to a harmonious relationship between company and customer.

With this in mind, thoroughly researching the needs of both parties, we created the added value response service Answer PlusAn economical and flexible service program, operating 24 hours a day, 365 days a year!

Η Answer Plus covers with total effectiveness all communication with your customers by telephone as well as digital (social media, e-mail or website chat box). In this way you assure immediate, professional customer service which translates into higher sale.

Services Answer Plus:

• Customer telephone line
• Email management
• Service for social networking
• Γραμμή παραπόνων
• Infoline
• Cross-sell, Up-sell
• Telephone Customer Survey
• Secretarial Support Service

Most of the communication on the Internet is now done through social networking sites. Facebook and Instagram have been established as the favorite ways of online shoppers to communicate with the brand they are interested in.

Social media is now, in fact, useful throughout the sales process and their role extends beyond brand recognition, to interactive communication with the business, from helping the customer to make a purchase to after-sales service.

Recognizing this, you can optimize the communication with your customers by entrusting their service to the specialized agents of Answer Plus, ensuring the online provision of customer service 7 days a week!

Do you want to increase your sales?

Within Answer Plus, telephone ordering service differs from a simple ordering because it relies on active selling with the additional difference that not only does it achieve the maximum sales rate on incoming calls but also relies on the prosthetic selling technique to achieve a second product from what it originally had in mind to be ordered by the customer. (Cross-sell technique)

Another technique during the incoming call for order is to upgrade the value of the ordered product by proposing to buy a similar higher value product. (Up-sell technique)

With the above sales techniques, the increase of sales is achieved while at the same time the acquisition cost per customer is reduced.

The Secretarial Support of every small or large business, has a high cost, in addition it requires all the procedures of recruitment, supervision of personnel licenses, diseases, etc.

Secretarial support within Answer Plus, ensures your company with a personalized service that adapts to your business’s needs

• Do you need a high quality appointment for your sales team?
• Are you frustrated with the in-house way of managing your business telephony?
• Dissatisfied with your current unprofessional representation?
• Ready to focus on your main business… instead of setting up an appointment?

If so, outsourcing your appointment with Answer Plus's Secretarial Support Service is the perfect solution!

Cost-effective scheduling is crucial to the survival of activities such as the services of medical professionals or financial companies or various other business services. 

Consumer helpline is the first line of defense of the company in case of a problem in a product or service.

The service is intended to protect the customer business in the event of a problem with a product or service

Experienced staff handles the complaint and provides solutions agreed in advance with the client company. The aim of communication is to ensure the reputation of the company through the management of the problem and in a way that the customer is fully satisfied with the solution given.

Within Answer Plus, consumer helpline is based on a 24-hour service base with experienced staff and a quick response to a possible crisis

There are many examples of companies that have failed to prevent crises, especially in the food industry, due to the awkwardness of the problem and mainly by business employees due to lack of training.

 Consumer helpline not only cures the problem but also prevents its disclosure, protecting the business reputation.

Finally, consumer protection legislation requires the company to first manage and resolve the problem faced by consumers before public authorities are reached.

Missed calls mean missed orders. Less orders means less sales.

In order for telephone ordering to be effective, it must approach that of physical face-to-face communication.

The rule of thumb of this service is to respond quickly to the call from a recipient trained in the product and who knows the sales techniques in order to end a call into a sale.

  With the advent of the internet in our lives, many believe that selling is completed solely through it. This is a big mistake as many customers who visit an online store end up on the phone in 25% of cases. 

This is due to the tendency of the consumer to seek personal communication but also to the inexperience of many consumers to complete an online order from their device.

Answer Plus service is designed to respond to all of the above topics as arise, when receiving the order. This is why special training is provided to call recipients in order to achieve high sales rates based on their skills and product knowledge.

As a fact, 70% of the shopping experience is based on how the customer feels when we serve him. So when customers contact your business, to place an order, you have a golden opportunity to show them how much you value their choice. If you put them on a waiting queue, or, even worse, if you miss the call altogether, then you are upsetting them and you are hurting your business. 

We provide your business with a correct , excellent service. 

We offer live response to your customers' calls, with friendly, helpful and experienced operators, on standby 24/7, 365 days a year. Reliable professionals handle your customers' orders, payments and inquiries and represent your business ensuring your reputation. This is our commitment.

 Keep your customers close!

As in physical stores, same in e-shopping, the customer wants and must feel special. Providing a personalized, human-centered telephone serviceis a critical business function - a cornerstone of building a consistent relationship with consumers.

Infoline or line for informing consumers about business products serves as the personal advertiser of the business to the consumer. It dynamically updates and promotes the product, especially high value products, such as cars, collectibles and creates the first personal sale to the customer, acting as a direct sale or creating an appointment with the customer.

InfolineTeleresponse's experienced staff ensures effective, 24/7 communication with your customers. Teleresponse gives special attention in the areas of infrastructure and technology. provides your business with an effective, 24/7 communication with its customers. Proper management of their requests, prompt service and the creation of a personal relationship, offer your business a significant competitive advantage, which leads to the consolidation of your reputation and consequently the purchase of your products.