The secret I want to share with you is simple: do not be afraid to invest in E-commerce.
Reduce your risk in the beginning. Learn from the experts how to organize your business. Do not be afraid to outsource, use the best professionals in the market, proceed according to your budget and goals and Good Luck!
Added value Customer Service!
It is well known that professional, direct and effective communication is the key to a harmonious relationship between company and customer.
With this in mind and having performed a thorough investigation into the needs of both sides Teleresponse created the Answer Plus service. This is an economic and flexible support program which operates 24hours a day 365 days of the year
Answer Plus covers with total effectiveness all communication with your customers by telephone as well as digital (social media, e-mail or website chat box). In this way you assure immediate, professional customer service which translates into higher sale.
Services Answer Plus:
- Customer line for product and service complaint
- Infoline
- Email management
- Service for social networking
- Cross-sell, Up-sell
- Secretarial Support Service
All services are provided with daily detailed reports in accordance with the requirements of the project assigned, and are specialized and adapted to them.
Improve your customer experience with uninterrupted, professional service through Logistics Plus services! Answer Plus!
Frequent questions
Telephone customer service is just as important as a face-to-face service at the physical store.
Always keep in mind that once the customer hangs up, he has made his impression on you and your business. If your customer's phone call is handled correctly, the customer should be satisfied and more likely to return. But if the call is not handled with the required professionalism, you may lose contact with that customer forever. Being consistently good at handling customer service calls and maintaining a reputation with your customers depends on your ability to meet customer needs during the short time you have him on the other end of the line. With our Answer Plus expertise we can ensure a high quality telephone service for your e-commerce business.
There are five key principles of good customer service: it should be clear, complete, concise, specific and proactive.. These factors have the biggest influence on the customer experience. σαφής, πλήρης, συνοπτική, συγκεκριμένη και σωστή.
We make sure that the client understands the answer, explanation or solution to his problem, stating it clearly, describing it concisely but completely, in specific terms and, most importantly, we immediately provide all the data that interests him to facilitate a decision market and make a good impression.
SLA (Service Level Agreement) is our binding agreement to our client on how quickly the department agents respond to a part of the customer calls, always with the quality criteria of excellent communication. Depending on the requirements of the project, the response time and the call back percentage are agreed.