The secret I want to share with you is simple: do not be afraid to invest in E-commerce.
Reduce your risk in the beginning. Learn from the experts how to organize your business. Do not be afraid to outsource, use the best professionals in the market, proceed according to your budget and goals and Good Luck!
Most of the communication on the Internet is now done through social networking sites. Facebook and Instagram have been established as the favorite ways of online shoppers to communicate with the brand they are interested in.
Social media is now, in fact, useful throughout the sales process and their role extends beyond brand recognition, to interactive communication with the business, from helping the customer to make a purchase to after-sales service.
Recognizing this, you can optimize the communication with your customers by entrusting their service to the specialized agents of Answer Plus, ensuring the online provision of customer service 7 days a week!
Frequent questions
Telephone customer service is just as important as a face-to-face service at the physical store.
Always keep in mind that once the customer hangs up, he has made his impression on you and your business. If your customer's phone call is handled correctly, the customer should be satisfied and more likely to return. But if the call is not handled with the required professionalism, you may lose contact with that customer forever. Being consistently good at handling customer service calls and maintaining a reputation with your customers depends on your ability to meet customer needs during the short time you have him on the other end of the line. With our Answer Plus expertise we can ensure a high quality telephone service for your e-commerce business.
There are five key principles of good customer service: it should be clear, complete, concise, specific and proactive.. These factors have the biggest influence on the customer experience. σαφής, πλήρης, συνοπτική, συγκεκριμένη και σωστή.
We make sure that the client understands the answer, explanation or solution to his problem, stating it clearly, describing it concisely but completely, in specific terms and, most importantly, we immediately provide all the data that interests him to facilitate a decision market and make a good impression.
SLA (Service Level Agreement) is our binding agreement to our client on how quickly the department agents respond to a part of the customer calls, always with the quality criteria of excellent communication. Depending on the requirements of the project, the response time and the call back percentage are agreed.