The secret I want to share with you is simple: do not be afraid to invest in E-commerce.
Reduce your risk in the beginning. Learn from the experts how to organize your business. Do not be afraid to outsource, use the best professionals in the market, proceed according to your budget and goals and Good Luck!
Completing the delivery of an order is ensuring a good return on your marketing investment
The peculiarity of distance selling includes, due to various parameters, the possibility of non-completion of the sale, due to delays in the delivery of an order package. The know-how of Teleresponse, in combination with the methodological training and specialization of its agents for effective way of handling the support communication in order to resell the product, achieves a 40% return on the parcels that are characterized by delayed delivery or return parcels.
Telersponse's know-how in combination with the methodological training and specialization of the agents in the effective way of handling the support communication for the resale of the product achieves a 40% return on the parcels with delayed delivery or parcels in return.
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Frequent questions
Telephone customer service is just as important as a face-to-face service at the physical store.
Always keep in mind that once the customer hangs up, he has made his impression on you and your business. If your customer's phone call is handled correctly, the customer should be satisfied and more likely to return. But if the call is not handled with the required professionalism, you may lose contact with that customer forever. Being consistently good at handling customer service calls and maintaining a reputation with your customers depends on your ability to meet customer needs during the short time you have him on the other end of the line. With our Answer Plus expertise we can ensure a high quality telephone service for your e-commerce business.
There are five key principles of good customer service: it should be clear, complete, concise, specific and proactive.. These factors have the biggest influence on the customer experience. σαφής, πλήρης, συνοπτική, συγκεκριμένη και σωστή.
We make sure that the client understands the answer, explanation or solution to his problem, stating it clearly, describing it concisely but completely, in specific terms and, most importantly, we immediately provide all the data that interests him to facilitate a decision market and make a good impression.
SLA (Service Level Agreement) is our binding agreement to our client on how quickly the department agents respond to a part of the customer calls, always with the quality criteria of excellent communication. Depending on the requirements of the project, the response time and the call back percentage are agreed.