The secret I want to share with you is simple: do not be afraid to invest in E-commerce.
Reduce your risk in the beginning. Learn from the experts how to organize your business. Do not be afraid to outsource, use the best professionals in the market, proceed according to your budget and goals and Good Luck!
Missed calls mean missed orders. Less orders means less sales.
In order for telephone ordering to be effective, it must approach that of physical face-to-face communication.
The rule of thumb of this service is to respond quickly to the call from a recipient trained in the product and who knows the sales techniques in order to end a call into a sale.
With the advent of the internet in our lives, many believe that selling is completed solely through it. This is a big mistake as many customers who visit an online store end up on the phone in 25% of cases.
This is due to the tendency of the consumer to seek personal communication but also to the inexperience of many consumers to complete an online order from their device.
Answer Plus service is designed to respond to all of the above topics as arise, when receiving the order. This is why special training is provided to call recipients in order to achieve high sales rates based on their skills and product knowledge.
As a fact, 70% of the shopping experience is based on how the customer feels when we serve him. So when customers contact your business, to place an order, you have a golden opportunity to show them how much you value their choice. If you put them on a waiting queue, or, even worse, if you miss the call altogether, then you are upsetting them and you are hurting your business.
We provide your business with a correct , excellent service.
We offer live response to your customers' calls, with friendly, helpful and experienced operators, on standby 24/7, 365 days a year. Reliable professionals handle your customers' orders, payments and inquiries and represent your business ensuring your reputation. This is our commitment.
Frequent questions
Telephone customer service is just as important as a face-to-face service at the physical store.
Always keep in mind that once the customer hangs up, he has made his impression on you and your business. If your customer's phone call is handled correctly, the customer should be satisfied and more likely to return. But if the call is not handled with the required professionalism, you may lose contact with that customer forever. Being consistently good at handling customer service calls and maintaining a reputation with your customers depends on your ability to meet customer needs during the short time you have him on the other end of the line. With our Answer Plus expertise we can ensure a high quality telephone service for your e-commerce business.
There are five key principles of good customer service: it should be clear, complete, concise, specific and proactive.. These factors have the biggest influence on the customer experience. σαφής, πλήρης, συνοπτική, συγκεκριμένη και σωστή.
We make sure that the client understands the answer, explanation or solution to his problem, stating it clearly, describing it concisely but completely, in specific terms and, most importantly, we immediately provide all the data that interests him to facilitate a decision market and make a good impression.
SLA (Service Level Agreement) is our binding agreement to our client on how quickly the department agents respond to a part of the customer calls, always with the quality criteria of excellent communication. Depending on the requirements of the project, the response time and the call back percentage are agreed.